Customer Insights Analyst: Turn Healthcare Data into Impact

Datavant; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will partner with Customer Success, Operations, and cross-functional teams to develop dashboards, respond to business questions, and identify opportunities to improve customer experience and

Qualifications

• Bachelor's degree required in related field.
• 3+ years in business analysis, data analytics, or related role.
• Experience with BI and data visualization tools including Sigma Computing.

Responsibilities

• Collect, clean, and analyze customer and operational data to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data in support of reporting and business decision-making.
• Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
• Conduct ad hoc analyses to answer questions related to customer performance, medical record retrieval, operational outcomes, and business trends.
• Develop presentations and visual stories that communicate complex findings in a clear and compelling way.
• Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Support the evaluation of business initiatives by measuring results and assessing their impact on customer and operational outcomes.
• Document business requirements, metric definitions, analytical methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.
• Support scalable reporting and customer insights capabilities within the Payer Retrieval business.

Skills

SQL

Data analysis

Data visualization

Excel/Sheets

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, or related field

Tools

Sigma Computing

Tableau

Power BI

Snowflake

Job description

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will partner with Customer Success, Operations, and cross-functional teams to develop dashboards, respond to business questions, and identify opportunities to improve customer experience and