Healthcare Data Insights Analyst

Datavant

Austin (TX)

On-site

USD 80,000 - 100,000

Full time

2 days ago

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Job summary

Datavant seeks a Customer Insights Analyst to transform customer and operational data into actionable insights for our Payer Retrieval business. You will collect, analyze, and visualize data to identify trends and performance, helping teams understand customer needs and outcomes.

You will partner with Customer Success, Operations, and other stakeholders to develop dashboards, respond to business questions, and identify opportunities to improve the customer experience and operational efficiency.

Qualifications

Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field.
3+ years in business analysis, customer insights, data analytics, or operations analytics.
Experience with Sigma Computing, SQL, and cloud data warehouses (Snowflake).
Strong analytical skills and ability to translate data into actionable insights.
Proficiency with Excel and Google Sheets.
Excellent written and verbal communication; ability to present to technical and non-technical audiences.
Ability to manage multiple priorities in a fast-paced, cross-functional environment.
Hands-on experience building reports in Tableau or Power BI.
Knowledge of data modeling and dashboard design.

Responsibilities

Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
Use SQL to retrieve, combine, and analyze data in support of reporting and business decision-making.
Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
Conduct ad hoc analyses to answer questions related to customer performance, medical record retrieval, operational outcomes, and business trends.
Develop presentations and visual stories that communicate complex findings in a clear and compelling way.
Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
Support the evaluation of business initiatives by measuring results and assessing their impact on customer and operational outcomes.
Document business requirements, metric definitions, analytical methodologies, and key findings.
Validate data accuracy and consistency across dashboards, reports, and analyses.
Support the continued development of scalable reporting and customer insights capabilities within the Payer Retrieval business.
Other relevant duties and responsibilities as assigned.