Customer Service Specialist

Lopez Foods, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Lopez Foods, Inc. is seeking a Customer Service Specialist to support customers across the United States, including McDonald’s and other key accounts.

You will manage product incident concerns from first contact through resolution, documenting and investigating claims, and negotiating credit decisions with care. As the main point of contact for customer representatives—distributors, owner/operators, and internal teams—you will collaborate with Quality Assurance, Field Service-Supplier Quality

Qualifications

• 2+ years of experience handling corporate and consumer complaints.
• Strong emotional intelligence, interpersonal, and time management skills.
• Experience with databases, business analytics tools, and the Microsoft platform (preferred).
• High school diploma required; Associate’s degree or higher preferred.

Responsibilities

• Manages product incident concerns from first contact through resolution: documenting and investigating claims, negotiating credit decisions, and working directly with consumers to resolve concerns with care and good judgment.
• Serves as the main point of contact for customer representatives including distribution centers, owner/operators, and internal teams, collaborating with Quality Assurance, Field Service-Supplier Quality Support, and plant personnel to ensure every claim is evaluated accurately and on time.
• Tracks complaint trends, flags recurring issues to facilities early, and helps shape strategic initiatives to maintain high quality and service standards.

Skills

Emotional intelligence

Interpersonal skills

Time management

Complaint handling

Education

High school diploma

Associate's degree or higher preferred

Tools

Databases

Business analytics tools

Microsoft platform

Job description

Lopez Foods is looking for a Customer Service Specialist to support customers across the U.S., including McDonald’s and other key accounts.

This role manages product incident concerns from first contact through resolution: documenting and investigating claims, negotiating credit decisions, and working directly with consumers to resolve concerns with care and good judgment. The Customer Service Specialist serves as the main point of contact for customer representatives including distribution centers, owner/operators, and internal teams, partnering closely with Quality Assurance, Field Service-Supplier Quality Support, and plant personnel to ensure every claim is evaluated accurately and on time.

The role also looks beyond individual cases by tracking complaint trends, flagging recurring issues to our facilities early, and helping shape the strategic initiatives that keep our quality and service standards high.

What we’re looking for:

• 2+ years of experience handling corporate and consumer complaints, with a track record of staying composed in difficult conversations
• Strong emotional intelligence, interpersonal, and time management skills
• Experience with databases, business analytics tools, and the Microsoft platform (preferred)
• High school diploma required; Associate’s degree or higher preferred