Customer Insights & Analytics Analyst

Applied Systems; Chicago (IL); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Applied Systems, a global leader in insurance technology, seeks a Business Insights Analyst to define KPIs across customer health, adoption and retention. You will integrate data from Salesforce, billing, logins and product usage, partnering with FP&A, IT and GTM teams to roll out scalable reporting.

The ideal candidate is entrepreneurial with Tableau, Alteryx, Salesforce and Excel proficiency, and thrives on turning data into actionable business decisions.

Qualifications

• 2+ years of related work experience.
• Bachelor’s degree in finance, business, economics or a related field.
• Proficiency with Tableau, Alteryx, Salesforce, and Excel.
• Strong analytical and problem-solving abilities.
• Ability to communicate effectively across multiple levels.

Responsibilities

• Develop standardized reporting for the organization.
• Identify and communicate actionable insights from data.
• Automate and streamline recurring reporting.
• Link reporting to trigger actions across the commercial organization.
• Develop documentation of reporting and data structure.
• Lead development and enhancement of dashboards and reporting packages to drive improved business results.

Skills

Analytical skills

Problem solving

Communication skills

Curiosity & creativity

AI usage in analytics

Education

Bachelor’s degree in finance, business, economics or related field

Tools

Tableau

Alteryx

Salesforce

Excel

Job description

Applied Systems, a global leader in insurance technology, seeks a Business Insights Analyst to define KPIs across customer health, adoption and retention. You will integrate data from Salesforce, billing, logins and product usage, partnering with FP&A, IT and GTM teams to roll out scalable reporting.

The ideal candidate is entrepreneurial with Tableau, Alteryx, Salesforce and Excel proficiency, and thrives on turning data into actionable business decisions.