Customer Happiness Specialist — Full-Time, Glendale

Kaycan Ltd; Glendale (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid time off and paid sick leave

Free eyewear and friends and family

Team outings every month

Commuter benefits

Job summary

JINS Eyewear in Glendale, CA is seeking a Customer Service Specialist to join our team as a core member. You will ensure customer happiness by delivering friendly, professional support and promptly addressing inquiries about products, services, and policies.

You will listen to concerns, resolve issues, and collaborate with colleagues to drive customer satisfaction. The ideal candidate has a service mindset, strong communication skills, and the ability to manage multiple requests with courtesy

Qualifications

• Experience in customer service or call center preferred.
• Ability to address customer needs promptly and professionally.
• Demonstrates high level of professionalism.

Responsibilities

• Assist customers with inquiries about products, services, and policies.
• Resolve complaints and escalate when needed.
• Maintain customer satisfaction and happiness.

Skills

Customer service

Communication

Problem solving

Job description

JINS Eyewear in Glendale, CA is seeking a Customer Service Specialist to join our team as a core member. You will ensure customer happiness by delivering friendly, professional support and promptly addressing inquiries about products, services, and policies.

You will listen to concerns, resolve issues, and collaborate with colleagues to drive customer satisfaction. The ideal candidate has a service mindset, strong communication skills, and the ability to manage multiple requests with courtesy