Customer Growth Specialist

Uscreen; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Uscreen is seeking a Customer Growth Specialist to empower creators by acting as a business coach and advisor. This strategic role involves guiding clients in marketing decisions and ensuring successful engagement across various channels, fostering a partnership that helps creators scale their businesses effectively. With a focus on strategic growth, you will collaborate with teams to enhance user experiences and drive revenue for creators using Uscreen's tools.

Benefits

Unlimited PTO

Remote, global team

Paid parental leave

Competitive medical, dental, and vision benefits

Technology and home office stipend

Coworking space stipend

Annual learning stipend

Qualifications

• 3-5 years of experience in customer success, business consulting, coaching, or digital marketing.
• Experience advising creators, solopreneurs, or small teams.
• Skilled at communicating complex ideas clearly.

Responsibilities

• Guide customers through key business decisions on pricing and packaging.
• Lead strategic check-ins with customers.
• Identify growth roadblocks and offer actionable suggestions.

Skills

Strategic thinking

Communication

Marketing acumen

Organizational skills

Coaching

Job description

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

We’re looking for aCustomer Growth Specialistto join our Services team and work directly with a portfolio of creators. This is not a support role—it’s a strategic partnership. You’ll act as a business coach and advisor to creators as they grow and scale. You’ll serve as a strategic advisor, helping creators stay focused, spot opportunities, and make confident business decisions—without doing it all for them. You’ll collaborate cross-functionally to deliver high-value, well-aligned support that accelerates outcomes for our customers.

What you’ll do:

• Guide new and existing customers through key business decisions—pricing, packaging, positioning, funnel development
• Lead strategic check-ins via 1:1 calls and asynchronous support to help customers move forward confidently
• Identify growth roadblocks and offer clear, actionable suggestions grounded in business best practices
• Collaborate with Success, Sales, and Product teams to deliver coordinated and impactful customer experiences
• Develop and refine playbooks and frameworks to make strategic support more scalable
• Guide customers in applying Uscreen’s tools to achieve real business outcomes—like growing revenue, improving retention, and expanding their audience.
• Think like a coach, not a rep—you’ll help customers make confident business decisions, not do the work for them.
  

What you’ll do:

This role is ideal for someone who understands the challenges and opportunities creators face—especially in marketing and monetization. Maybe you’ve worked in digital marketing, coached small businesses, or supported creators directly. Or maybe you are (or were) a creator yourself. You don’t need to be an expert in everything—but you should be excited to think strategically, connect dots across sales and marketing, and help creators grow their businesses with confidence.

Do you have what it takes?

• 3-5 years of experience in customer success, business consulting, coaching, or digital marketing
• Comfortable advising creators, solopreneurs, or small teams on how to grow their online businesses
• Skilled at communicating complex ideas clearly and simply
• Experience running live customer-facing sessions (Zoom calls, webinars, strategy workshops, etc.)
• A sharp eye for marketing, monetization, or audience-building opportunities
• A strong sense of ownership, organization, and follow-through
  

Bonus points if you have:

• Have experience as a creator, coach, or small business owner
• Have worked with video creators, online educators, or subscription-based businesses
• Are familiar with platforms like ConvertKit, YouTube, Squarespace, Kajabi, or Instagram
• Understand how to structure funnels and CTAs, or how to increase audience engagement and retention

Our Commitment to You:

We offer a competitive compensation and benefits package designed to support your well-being and productivity, including:

• Unlimited PTO
• Remote, global team
• Paid parental leave
• Competitive medical, dental, and vision benefits
• Technology and home office stipend
• Coworking space stipend
• Annual learning stipend

️Are you interested in applying?

• Click the “Apply for this position” button
• Fill out the short form and attach your portfolio
• We will review the applications and email candidates who qualify to set up a first-round interview

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.