Customer Support Specialist | $50K-$60K + Remote | High-Growth Event Planning SaaS Company

Talentify.io; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A fast-growing B2B SaaS startup is seeking a Customer Support Specialist to join their team. This role involves responding to inquiries, onboarding hotels, and collaborating with various teams to enhance user experience. Ideal candidates will have 1-3+ years of experience in SaaS customer support and strong communication skills, thriving in a dynamic environment.

Benefits

Health coverage with 100% employee and 50% dependent coverage

Remote work budget

Flexible working hours

Qualifications

• 1-3+ years of experience in SaaS customer support.
• Comfortable with phone communication.
• Proactive in customer support.

Responsibilities

• Respond to inbound inquiries from planners and hotels.
• Proactively reach out to hotels to onboard them.
• Track and maintain consistent follow-ups with hotels.

Skills

Excellent written and verbal communication skills

Ability to work independently

Highly organized

Adaptability to changing priorities

Job description

Employer Industry: B2B SaaS for Event Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within a fast-growing startup
- Health coverage with 100% employee and 50% dependent coverage for vision, health, and dental
- Remote work budget and opportunities for leadership advancement
- Collaborative and innovative work environment with direct access to founders and C-Suite
- Flexible working hours with a shift from 12 PM to 9 PM EST

What to Expect (Job Responsibilities):
- Respond to inbound inquiries from planners and hotels via chat, email, and phone
- Proactively reach out to hotels to onboard them for responding to planner RFPs
- Track and maintain consistent follow-ups with hotels and update contact information
- Monitor RFP response rates and facilitate communication between hotels and planners
- Collaborate with support, product, and marketing teams to improve user experience

What is Required (Qualifications):
- 1-3+ years of experience in SaaS customer support, ideally in a startup environment
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks in a fast-paced environment
- Must be comfortable with phone communication and proactive in customer support
- Highly organized with strong follow-through and adaptability to changing priorities

How to Stand Out (Preferred Qualifications):
- Experience or interest in the events/hospitality industry
- Proven track record of being adaptable in a high-growth environment

#B2BSaaS #CustomerSupport #EventManagement #StartupCulture #CareerGrowth

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