Client Success & Growth Specialist

itsthatbrand; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a vibrant and innovative agency dedicated to empowering small businesses! As a Client Success & Growth Specialist, you will play a vital role in nurturing client relationships and driving business growth without the pressure of traditional sales tactics. This flexible, remote position allows you to connect with clients, understand their needs, and provide tailored solutions. You'll collaborate with a talented team, utilizing CRM and communication tools to ensure client satisfaction and success. If you're a proactive go-getter with a passion for helping others, this opportunity is perfect for you!

Benefits

Flexible Remote Work

Bonus Incentives for New Clients

Creative and Fun Work Environment

Qualifications

• Strong skills in relationship building and client engagement.
• Experience with CRM tools and task management platforms.

Responsibilities

• Engage potential clients and guide them to the right solutions.
• Ensure seamless onboarding and maintain strong client relationships.

Skills

Relationship Building

Problem Solving

Detail Orientation

Proactivity

Team Collaboration

Education

Background in Branding, Marketing, or Web Design

Tools

HubSpot

Asana

Slack

Google Suite

Job description

Are you a people person with a knack for building relationships and helping businesses thrive? Do you love connecting brands with the right solutions while keeping the process fun and strategic? If so, we’d love to chat!

It’s That Brand is a website design, branding, and marketing agency dedicated to helping small businesses show up online with confidence. We’re looking for a Client Success & Growth Specialist to help us engage new clients, nurture relationships, and drive business growth—without the pushy sales tactics.

This is a contract, ad-hoc position with bonus incentives for successfully signing new clients. You’ll have the flexibility to work remotely while playing a key role in our business growth.

What You'll Do

• Engage with potential clients to understand their needs and guide them toward the right solutions.
• Ensure a seamless onboarding process, setting clients up for success from the start.
• Identify strategic growth opportunities through networking, referrals, and industry insights.
• Maintain strong client relationships, checking in to ensure ongoing satisfaction and retention.
• Collaborate with the team (marketing, branding, and design) to align outreach strategies.
• Use CRM tools (HubSpot, etc.) to track client interactions and follow-ups.
• Keep communication smooth via Slack, Asana, and Google Suite.

Who You Are

• A people person – You love building genuine connections and helping clients feel valued.
• A natural problem solver – You’re great at listening, understanding challenges, and finding solutions.
• Detail-oriented & organized – You can juggle multiple conversations and tasks while keeping everything on track.
• Tech-savvy – You’re comfortable using CRM tools (like HubSpot), task management platforms (like Asana), and communication tools (like Slack).
• A proactive go-getter – You don’t wait for opportunities; you create them.
• A team player – You work well with others and love collaborating to create the best client experience.

Bonus If You Have:

• A background in branding, marketing, or web design industries.
• Experience with sales or client relationship management (but in a non-pushy way!).
• A creative and strategic mindset when it comes to business growth.

Why Work With Us?

• Flexible, remote work—work from anywhere!
• Bonus incentives for signing on new clients.
• Work with a fun, creative, and growing agency that truly values client success.
• No high-pressure sales tactics—just genuine relationship-building.

Apply for This Job

Resume/CV Choose File

Do you currently reside in the United States?