Customer Growth Manager - Midwest Territory

First Stop Health; Chicago (IL); Remote; USD 75,000 - 110,000; Full time

Job summary

First Stop Health is seeking a Customer Growth Manager for the Midwest Territory to support and expand client relationships. This role involves sales focus, client retention, and upselling additional products while working in a remote-first environment with flexible paid time off and various health benefits.

Benefits

Flexible paid time off including Summer Fridays

401k match

Monthly phone stipend

Virtual care membership benefit from day one

Qualifications

• 5+ years of experience in Account Management or B2B sales.
• Healthcare industry experience preferred.
• Ability to work independently in a deadline-driven environment.

Responsibilities

• Retain clients by demonstrating value and providing exceptional service.
• Grow client revenue by adding new products and expanding current populations.
• Analyze territory for opportunities to improve retention and growth.

Skills

Effective presentation skills

Communication skills

Organizational skills

Analytical skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Join to apply for the Customer Growth Manager - Midwest Territory role at First Stop Health.

Description

• Must live in IL, MI, OH, ID, WI, IA, IN, or MO area to be considered.

Job Title: Customer Growth Manager - Midwest Territory

About Us

First Stop Health is on a mission to deliver affordable, delightful healthcare for all. We provide connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. We prioritize an engaging and easy-to-use experience, guiding people on healthier journeys through care at multiple stages.

Our benefits include various health and medical coverage options, dental and vision coverage, disability and life coverage, and a medical waiver allowance for those who waive medical coverage. We offer a remote-first work environment, flexible paid time off including Summer Fridays, a 401k match, a monthly phone stipend, and a virtual care membership benefit from day one.

Job Description

We are seeking an experienced, innovative, and detail-oriented Customer Growth Manager to support current clients and expand client growth through selling additional product offerings. The role focuses heavily on sales and upselling. The position will be called Customer Success Manager upon hire.

Responsibilities

• Retain clients by demonstrating value and providing exceptional service.
• Grow client revenue by adding new products and expanding current populations.
• Collaborate externally with clients/brokers and internally with departments.
• Develop relationships with mid-sized to large clients and broker partners.
• Communicate the value of FSH benefits and conduct review calls and open enrollment meetings.
• Navigate stakeholder relationships and advocate for FSH benefits.
• Manage multiple tasks proactively to meet deadlines.
• Analyze territory for opportunities to improve retention and growth.
• Meet and exceed revenue targets through service expansion, price increases, and churn reduction.
• Travel approximately 20% for on-site reviews and relationship building.
• Collaborate with team members and stay informed on industry trends.

Requirements

• Bachelor’s degree preferred.
• 5+ years’ experience in Account Management or B2B sales.
• Effective presentation and communication skills.
• Intermediate to advanced Microsoft Office skills.
• Healthcare industry experience preferred.
• Strong organizational, interpersonal, and analytical skills.
• Ability to work independently in a deadline-driven environment.
• Travel required.

We value diversity, equity, inclusion, and belonging. Even if you don’t meet every requirement, we encourage you to apply and bring your unique perspective.

Learn more at https://www.firststophealth.com/. For questions, contact [e-mail].

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Hospitals and Health Care

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