Customer Growth & Retention Specialist

Holmes Electric, Inc.; Fayetteville (NC); Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with uncapped com m

Comprehensive benefits package

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Professional development and training

Fun and rewarding work environment

Job summary

Holmes Security Systems in Fayetteville, NC seeks a Customer Retention & Growth Specialist to strengthen relationships with existing customers, identify upsell opportunities, and deliver exceptional experiences. The role emphasizes proactive communication, cross-functional teamwork, and data-driven account management.

Ideal candidates possess strong communication, consultative sales skills, and a customer-service mindset, with 2+ years in sales or account management; security or tech industry

Qualifications

• Experience in retaining customers and increasing loyalty.
• Ability to identify opportunities for upsell and cross-sell within existing accounts.
• Familiarity with security, life safety, or home services industries is a plus.

Responsibilities

• Manage and nurture relationships with existing residential and commercial customers.
• Conduct account reviews to identify opportunities for system enhancements and services.
• Promote and sell security, fire, video surveillance, access control, and life safety solutions to current customers.
• Proactively contact customers regarding upgrades and new technologies.
• Support retention by addressing concerns and resolving issues.
• Collaborate with service, installation, monitoring, and care teams to ensure exceptional experience.
• Meet or exceed monthly retention, upsell, and revenue goals.
• Maintain accurate customer records and activity in CRM.

Skills

Strong communication

Relationship-building

Consultative sales

Customer service

Problem solving

Organizational skills

Self-motivated

Team collaboration

Tools

CRM systems

Microsoft Office

Job description

Holmes Security Systems in Fayetteville, NC seeks a Customer Retention & Growth Specialist to strengthen relationships with existing customers, identify upsell opportunities, and deliver exceptional experiences. The role emphasizes proactive communication, cross-functional teamwork, and data-driven account management.

Ideal candidates possess strong communication, consultative sales skills, and a customer-service mindset, with 2+ years in sales or account management; security or tech industry