Customer Care & Retention Specialist

Amplify North Carolina; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Amplify North Carolina in Charlotte, NC, is seeking a Customer Service Associate to support customer retention by delivering exceptional experiences and building trusted relationships. You will learn to recognize concerns, address issues promptly, and convert challenges into opportunities to strengthen loyalty.

The role emphasizes professional communication, problem-solving, and a proactive approach to enhancing satisfaction while contributing to team goals.

Qualifications

• Excellent communication and interpersonal skills are required.
• Positive, professional attitude in all interactions.
• Strong problem-solving abilities to resolve issues quickly.
• Ability to listen carefully and understand customer needs.
• Customer-focused mindset to drive satisfaction and retention.
• High attention to detail and reliable follow-through.
• Able to work independently and as part of a team.
• Comfortable in a fast-paced, goal-driven environment.
• Willingness to learn and develop professionally.

Responsibilities

• Provide professional, friendly, and responsive customer service.
• Build strong relationships with customers and create positive experiences.
• Answer customer questions and address concerns efficiently.
• Resolve customer issues while maintaining a high standard of service.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Follow up with customers to ensure concerns are fully resolved.
• Educate customers about products, services, and available solutions.
• Identify customer needs and recommend appropriate solutions.
• Maintain accurate records of customer interactions.
• Communicate customer feedback and recurring issues to management.
• Meet established customer service, satisfaction, and retention goals.
• Represent Amplify professionally during every customer interaction.

Skills

Communication

Interpersonal skills

Problem-solving

Active listening

Customer focus

Attention to detail

Teamwork

Independence

Adaptability

Job description

Amplify North Carolina in Charlotte, NC, is seeking a Customer Service Associate to support customer retention by delivering exceptional experiences and building trusted relationships. You will learn to recognize concerns, address issues promptly, and convert challenges into opportunities to strengthen loyalty.

The role emphasizes professional communication, problem-solving, and a proactive approach to enhancing satisfaction while contributing to team goals.