Senior Professional Services Consultant (4033)

GBG; Atlanta (GA); Vor Ort; USD 105.000 - 160.000; Vollzeit

Zusammenfassung

GBG is seeking a Senior Professional Services Consultant in the Americas to lead Loqate deployments, onboard clients, manage technical accounts, and identify optimization opportunities. You will advise customers and partners, troubleshoot issues, and drive adoption across projects.

Ideal candidates have 5+ years in customer-facing technical roles, experience with address verification or ecommerce integrations, and strong communication and project-management skills for global teams across time

Qualifikationen

• 5+ years in a customer-facing technical role.
• Experience with address verification technology in e‑commerce/digital checkout integrations.
• Experience with web services and systems architecture (HTML, CSS, JavaScript).
• Expertise in data quality analysis, integration support, and troubleshooting.
• Excellent communication skills for both developers and business stakeholders.
• Strong project-management capabilities and ability to juggle multiple engagements.

Aufgaben

• Use understanding of operating systems and web development languages to tailor Loqate integration solutions for customers.
• Provide Professional Services expertise to Business Development and Customer Success teams.
• Configure, implement, and support Loqate global location intelligence solutions.
• Present knowledge of Loqate solutions to customers and prospects, in person or remotely.
• Build lasting customer relationships by post-implementation engagement and value realization.
• Identify expansion opportunities and advise on compliance, security, and scalability challenges.
• Serve as voice of the customer to product teams and influence roadmaps based on needs.
• Troubleshoot complex technical issues across web services, system architecture, and mobile solutions.

Kenntnisse

Customer-facing role

Loqate integration

Web services

HTML/CSS/JS

Data quality analysis

Technical troubleshooting

Project management

Global teams

Tools

Adobe

Salesforce

Shopify

Jobbeschreibung

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

The Professional Services team at GBG in the Americas region is a dynamic group of client‑focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long‑term value realization of GBG’s technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast‑paced environment where cross‑functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth.

The Role

As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our Loqate business, our customers and our partners. You are a trusted advisor who leads clients through complex solution deployments and remains engaged to ensure long‑term success. You will perform technical functions including customer onboarding and technical account management, drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of a domain expert, implementation expert, customer advocate, and strategic consultant; offering a unique opportunity to make a measurable impact across high‑profile client engagements.

What you will do

• Use understanding of multiple operating systems and web development languages to tailor the Loqate integration solution to meet customer expectations.
• Provide Professional Services expertise to the Business Development and Customer Success teams.
• Apply domain expertise to successfully configure, implement, and support all Loqate global location intelligence solutions.
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.
• Build lasting customer relationships by staying engaged post‑implementation, monitoring their success, and helping them get the most value from our platform.
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges.
• Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs.
• Troubleshoot complex technical issues across web services, system architecture and mobile solutions when customers need help.

Skills we are looking for

• 5+ years in a customer‑facing technical role; i.e. Professional Services, Solutions Engineering, or Technical Consulting supporting Software, Fin Services, Communication, Retail, Health or other related Industries.

• Experienced with address verification technology with e‑commerce and digital checkout integrations (e.g., Adobe, Salesforce, and Shopify).
• Experienced with web services and systems architecture (e.g., HTML, CSS, and JavaScript).
• Expertise in data quality analysis, integration support, and technical troubleshooting.
• Exceptional communication skills. Able to explain complex technical concepts to both developers and business stakeholders.
• Strong project‑management capabilities with experience juggling multiple customer engagements simultaneously.
• Proactive problem‑solving mindset. Able to anticipate challenges, work under tight timelines and execute with strong technical troubleshooting skills.
• Global team experience; working with various cross‑functional teams across time zones.
• Able to prioritize and act with urgency. Demonstrates strong time management and responsiveness in fast‑paced environments.
• Ownership mindset as a technical consultant; taking full responsibility for successful delivery; ensuring an exceptional customer experience.
• Skilled at uncovering customer requirements and identifying opportunities for long‑term value, growth and expansion.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [e-mail] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.