Customer-Focused Teller: Growth & Service Pro

Ameris Bank; Ocala (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Employee Stock Purchase Plan

401(k) Retirement Plan

Paid Sick and Vacation Leave

11 Holidays

Volunteer/Service Day

Life Insurance provided at no cost

Job summary

Ameris Bank in Ocala, FL is looking for a friendly teller to deliver prompt customer service, manage the teller drawer, and process transactions accurately. You will identify customer needs, cross-sell and refer opportunities while supporting teammates and handling complex transactions.

Ideal candidates will have 1+ year of customer service experience, a high school diploma, and likely familiarity with banking products. The role offers growth within a collaborative, values-driven team.

Qualifications

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Skills

Accurate transactions

Teller training

Customer service

Verbal & written communication

PC proficiency

Google Docs proficiency

Microsoft Office proficiency

Education

High school diploma or GED

Bachelor’s degree in finance or related field preferred

Tools

Google Docs

Microsoft Office

Banking software

Job description

Ameris Bank in Ocala, FL is looking for a friendly teller to deliver prompt customer service, manage the teller drawer, and process transactions accurately. You will identify customer needs, cross-sell and refer opportunities while supporting teammates and handling complex transactions.

Ideal candidates will have 1+ year of customer service experience, a high school diploma, and likely familiarity with banking products. The role offers growth within a collaborative, values-driven team.