Customer-Focused Banking Teller & Solutions Advocate

PNC; Rockford (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

PNC in Rockford, MI is seeking a full-time teller to deliver a superior customer experience across daily banking interactions.

Based in the Rockford branch, you will educate customers on digital tools and banking options, identify opportunities, and refer to branch staff when appropriate.

This role emphasizes accuracy, risk awareness, and a friendly, service-driven approach in a fast-paced retail banking environment.

Qualifications

• Experience in retail banking and customer service.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Deliver a personalized customer experience to improve financial wellbeing and loyalty.
• Identify banking opportunities during interactions and refer to branch staff as appropriate.
• Engage customers to explain options and demonstrate PNC digital tools.
• Apply product and procedural knowledge to resolve customer issues.
• Maintain efficient, accurate teller operations and daily transactions.

Skills

Accountability

Banking

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Rockford, MI is seeking a full-time teller to deliver a superior customer experience across daily banking interactions.

Based in the Rockford branch, you will educate customers on digital tools and banking options, identify opportunities, and refer to branch staff when appropriate.

This role emphasizes accuracy, risk awareness, and a friendly, service-driven approach in a fast-paced retail banking environment.