Customer-Focused Teller — Build Relationships in Banking

The-First-National-Bank-in-Sioux-Falls; Brandon (SD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Disability insurance

Job summary

The First National Bank in Sioux Falls is seeking a Teller to serve as the frontline banking professional handling customer transactions in person, via drive-thru, and over the phone. You will process deposits, withdrawals, and transfers with high accuracy while building lasting relationships and cross-selling bank products when appropriate.

Hours vary: Monday–Friday, 7:30 a.m.–5:15 p.m., with rotating Saturdays, 8:30 a.m.–noon.

Responsibilities

• Provide friendly and helpful customer service by addressing inquiries, resolving issues, and promoting a positive banking experience for every customer.
• Engage with customers by asking questions and utilizing active listening skills to fully understand customer needs.
• Process customer transactions, including deposits, withdrawals, check cashing, and fund transfers, cashier’s checks and change orders, accurately and efficiently. Assist customers with Safe Deposit Box access.
• Maintain and balance cash drawers, ensuring that they have the correct amount of currency and coins at all times.
• Develop and maintain a working knowledge and understanding of the bank’s products and services to assist customers with their inquiries and cross-sell when appropriate.
• Efficiently utilize banking software and computer systems for processing transactions and accessing customer account information.
• Strive to meet goals that have been set for them and for their overall team.
• Represent the bank in a positive manner in their community and encourages prospects to become customers.
• Deliver world class customer service by exceeding customer’s expectations and building brand loyalty.

Job description

The First National Bank in Sioux Falls is seeking a Teller to serve as the frontline banking professional handling customer transactions in person, via drive-thru, and over the phone. You will process deposits, withdrawals, and transfers with high accuracy while building lasting relationships and cross-selling bank products when appropriate.

Hours vary: Monday–Friday, 7:30 a.m.–5:15 p.m., with rotating Saturdays, 8:30 a.m.–noon.