Customer-Focused Teller & Banking Concierge

PNC; Aurora (CO); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Short & long-term disability

401(k) with match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC is seeking a Teller for its Retail Banking team based in Aurora, Colorado. The role focuses on delivering a superior customer experience, educating clients about financial options, and identifying opportunities to promote PNC products.

It involves processing diverse customer interactions and maintaining accurate branch operations. No degree is required; prior experience is not mandatory, and the position is in-office with competitive compensation.

Qualifications

• No university degree required; equivalent education/experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller for its Retail Banking team based in Aurora, Colorado. The role focuses on delivering a superior customer experience, educating clients about financial options, and identifying opportunities to promote PNC products.

It involves processing diverse customer interactions and maintaining accurate branch operations. No degree is required; prior experience is not mandatory, and the position is in-office with competitive compensation.