Customer-Centric Teller: Grow Your Banking Skills

PNC; United States; On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health Savings Account

Dental and Vision

Life Insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Backup child/elder care

Educational assistance

Wellness program

Paid time off

11 paid holidays

Vacation days based on career level

Job summary

PNC is seeking a Teller for our retail team based in Littleton, CO. The role focuses on delivering an exceptional customer experience and helping customers with financial needs while promoting PNC products.

Responsibilities include handling diverse customer interactions, educating customers on services, and ensuring accurate daily branch operations. This in-office position emphasizes service excellence and risk-aware practices.

Qualifications

• Work Experience Levels at this level typically do not require a university/college degree.
• In lieu of a degree, a comparable combination of education, certification and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product knowledge to solve customer problems.
• Ensures teller and branch daily operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Effective Communications

Problem Solving

Understanding Customer Needs

Fraud Detection

Managing Priorities

Education

No Degree

Job description

PNC is seeking a Teller for our retail team based in Littleton, CO. The role focuses on delivering an exceptional customer experience and helping customers with financial needs while promoting PNC products.

Responsibilities include handling diverse customer interactions, educating customers on services, and ensuring accurate daily branch operations. This in-office position emphasizes service excellence and risk-aware practices.