Customer-Focused Service Experience Advisor

Courtesy Tucson; Tucson (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Base salary + commissions

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career develop

Employee vehicle purchase and service?

Supportive team environment withcareer

Job summary

Courtesy Chevrolet Tucson is seeking a professional Service Advisor to be the primary contact between customers and the service department, guiding them from check-in to delivery with top-tier service. You will greet customers, document repairs, and communicate timelines and costs while coordinating with technicians to ensure prompt, accurate service.

The role emphasizes strong communication, multitasking in a fast-paced environment, and maintaining superb customer satisfaction through clear

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance and repairs.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Proficiency with dealership management systems is a plus.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair orders.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair recommendations, costs, and timelines to customers.
• Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Provide customers with regular updates regarding vehicle status.
• Review completed repairs and explain services performed at vehicle pick-up.
• Maintain high levels of customer satisfaction and build long-term customer relationships.
• Handle customer concerns and resolve issues in a professional manner.
• Ensure all documentation is completed accurately and in compliance with dealership policies.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Organizational skills

Professional demeanor

Driver's license

DMS proficiency

Tools

Dealership management systems

DMS software

Job description

Courtesy Chevrolet Tucson is seeking a professional Service Advisor to be the primary contact between customers and the service department, guiding them from check-in to delivery with top-tier service. You will greet customers, document repairs, and communicate timelines and costs while coordinating with technicians to ensure prompt, accurate service.

The role emphasizes strong communication, multitasking in a fast-paced environment, and maintaining superb customer satisfaction through clear