Service Advisor

Courtesy Automotive Group; Tucson (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and careerdevelopment

Employee vehicle purchase and service"

Job summary

Courtesy Chevrolet Tucson is seeking a professional, customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional service experience from vehicle check-in through delivery.

The role involves greeting customers, documenting repair orders, presenting maintenance recommendations, and coordinating with technicians to deliver timely repairs while keeping customers

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance and repairs.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Proficiency with dealership management systems is a plus.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair orders.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair recommendations, costs, and timelines to customers.
• Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Provide customers with regular updates regarding vehicle status.
• Review completed repairs and explain services performed at vehicle pick-up.
• Maintain high levels of customer satisfaction and build long-term customer relationships.
• Handle customer concerns and resolve issues in a professional manner.
• Ensure all documentation is completed accurately and in compliance with dealership policies.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Organizational skills

Driver's license

DMS software

Job description

Courtesy Chevrolet Tucson is seeking a professional, customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional service experience from vehicle check-in through delivery.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair orders.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair recommendations, costs, and timelines to customers.
• Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Provide customers with regular updates regarding vehicle status.
• Review completed repairs and explain services performed at vehicle pick-up.
• Maintain high levels of customer satisfaction and build long-term customer relationships.
• Handle customer concerns and resolve issues in a professional manner.
• Ensure all documentation is completed accurately and in compliance with dealership policies.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance and repairs.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Proficiency with dealership management systems is a plus.

What We Offer

• Competitive compensation (base salary plus commission/bonus opportunities)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and career development
• Employee vehicle purchase and service discounts
• Supportive team environment with opportunities for advancement