Service Advisor: Elevate Customer Experience & Vehicle Care

Hireology; Troy (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for professional growth

Supportive team environment

Employee vehicle discounts

Health and wellness benefits

Job summary

Chevrolet Of Troy in Troy, OH is seeking a dedicated Service Advisor to be the primary contact between customers and the service department, ensuring seamless communication and an exceptional service experience. You will greet customers, document service needs, explain recommended services, and coordinate with technicians to deliver timely maintenance with accurate records.

Join a supportive team that values customer satisfaction, offers growth opportunities, employee vehicle discounts, and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Prior experience in automotive service advising or a related field preferred.
• Strong organizational skills and attention to detail.
• Basic knowledge of automotive systems and repair terminology.
• Customer-oriented mindset with a positive attitude.

Responsibilities

• Greet customers and document vehicle service needs.
• Explain recommended services and repairs clearly.
• Coordinate with technicians to ensure timely service.
• Maintain records of customer interactions and service history.
• Manage service appointments and follow up on status.
• Address customer concerns promptly to ensure satisfaction.

Skills

Communication skills

Multitasking

Automotive knowledge

Organizational skills

Customer service orientation

Job description

Chevrolet Of Troy in Troy, OH is seeking a dedicated Service Advisor to be the primary contact between customers and the service department, ensuring seamless communication and an exceptional service experience. You will greet customers, document service needs, explain recommended services, and coordinate with technicians to deliver timely maintenance with accurate records.

Join a supportive team that values customer satisfaction, offers growth opportunities, employee vehicle discounts, and