Customer-Focused Sales Support Specialist

WENCOR; Provo (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

WENCOR in Provo, Utah seeks a Sales Support Specialist to help ensure customer satisfaction through accurate data maintenance and efficient proposal execution. You will enter quotes, orders, and vendor responses, support RMAs and complaints, maintain profiles, and assist internal teams to meet customer expectations using MS Office and strong communication.

High school diploma or equivalent is required. The role emphasizes data accuracy, timely follow-ups, and a collaborative, service-driven

Qualifications

• Data entry and management of quotations, orders and vendor responses.
• Ability to interface with vendors and follow up on requests.
• Experience with RMAs and customer complaints handling.
• Maintain vendor and customer profiles.
• Review open order reports and coordinate with internal teams.
• Archive documents and reporting tasks.
• Commitment to exceptional customer service.
• Ability to perform additional duties as assigned.

Responsibilities

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interface with Vendor's daily with request for quotation and follow up as needed.
• Process and manage Return Material Authorizations (RMA's) and Customer Complaints to closure.
• Vendor and Customer profile maintenance.
• Actively review open order reports and work closely with internal departments for meeting customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

Skills

Data entry

MS Outlook

MS Word

MS Excel

Phone communication

Interpersonal skills

Problem solving

Analytical skills

Time management

Teamwork

Initiative

Confidentiality

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

WENCOR in Provo, Utah seeks a Sales Support Specialist to help ensure customer satisfaction through accurate data maintenance and efficient proposal execution. You will enter quotes, orders, and vendor responses, support RMAs and complaints, maintain profiles, and assist internal teams to meet customer expectations using MS Office and strong communication.

High school diploma or equivalent is required. The role emphasizes data accuracy, timely follow-ups, and a collaborative, service-driven