Customer-Focused Retail Specialist: BOPIS & Framing

Michaels; Isle of Palms (SC); In loco; USD 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Michaels Mt. Pleasant, SC is hiring team members to deliver friendly customer service, help customers shop, and ensure fast checkout. You will assist with truck unloading, stocking, and keep the store well merchandised.

Role supports Omni-channel processes, rewards enrollment, and SOP adherence. Physical duties include standing, lifting, and occasional night/weekend shifts. Benefits and a welcoming work environment accompany the opportunity at Michaels.

Mansioni

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Descrizione del lavoro

Michaels Mt. Pleasant, SC is hiring team members to deliver friendly customer service, help customers shop, and ensure fast checkout. You will assist with truck unloading, stocking, and keep the store well merchandised.

Role supports Omni-channel processes, rewards enrollment, and SOP adherence. Physical duties include standing, lifting, and occasional night/weekend shifts. Benefits and a welcoming work environment accompany the opportunity at Michaels.