Customer-Focused Retail Sales Associate (Flexible Schedule)

Citi Trends, Inc.; Jacksonville (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Citi Trends, Inc. is seeking a Sales Associate to deliver excellent customer service and develop product knowledge to boost customer satisfaction. The role is based in-store with a proactive, vigilant approach to interactions and operations within a dynamic retail setting.

The Sales Associate will support store operations, assist with merchandising, and ensure policy compliance while maintaining a professional appearance. Flexibility to work evenings and weekends is expected.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Customer service

Communication

Math calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Sales Associate to deliver excellent customer service and develop product knowledge to boost customer satisfaction. The role is based in-store with a proactive, vigilant approach to interactions and operations within a dynamic retail setting.

The Sales Associate will support store operations, assist with merchandising, and ensure policy compliance while maintaining a professional appearance. Flexibility to work evenings and weekends is expected.