Customer-Focused Retail Banker II

Woodforest National Bank; Virginia; On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank is seeking a full-time Branch Banking role at the Virginia-Richmond Walmart location. You will engage customers, identify financial needs, and clearly explain banking solutions while handling teller duties with accuracy.

You will support community engagement and maintain compliance in a fast-paced retail environment. Prior in-store banking is helpful but not required, with flexibility to meet branch needs.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.
• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.

Skills

Retail sales

Customer service

Coaching/feedback

Flexible hours

Problem-solving

Confidentiality

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a full-time Branch Banking role at the Virginia-Richmond Walmart location. You will engage customers, identify financial needs, and clearly explain banking solutions while handling teller duties with accuracy.

You will support community engagement and maintain compliance in a fast-paced retail environment. Prior in-store banking is helpful but not required, with flexibility to meet branch needs.