Customer-Centric Retail Banker

Woodforest National Bank; Galax (VA); On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank in Virginia-Galax is seeking a Banker II to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of banking solutions.

You will demonstrate Woodforest’s Core Values—Ownership, Service, Community, and Integrity—in every customer and team interaction, while handling branch servicing duties and contributing to branch performance.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Open and maintain deposit accounts and consumer loan products with accuracy and attention to compliance standards.

Skills

Proactive sales

Coachable

Flexible hours

Problem solving

Customer service

Confidentiality

Organization

Attention to detail

Communication

Product knowledge

Education

High School Diploma

Tools

Cisco Duo

Job description

Woodforest National Bank in Virginia-Galax is seeking a Banker II to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of banking solutions.

You will demonstrate Woodforest’s Core Values—Ownership, Service, Community, and Integrity—in every customer and team interaction, while handling branch servicing duties and contributing to branch performance.