Customer-Focused Registrar Specialist

Midwestern University; Glendale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Midwestern University is seeking a Registrar Assistant to provide frontline customer service in the Office of the Registrar. You will greet visitors, answer phones, and manage high volumes of emails while assisting with general administrative tasks under the Associate Registrar.

Responsibilities include processing enrollment verifications, transcripts, and diploma orders via Parchment, plus maintaining student records and assisting with graduation activities and catalog updates.

Qualifications

• High School Diploma, GED, or equivalent required.
• Associate's degree preferred.
• 3–5 years’ experience in a team environment with a focus on customer service is required.

Responsibilities

• Provide frontline customer service by answering phones, greeting visitors, and handling emails in a professional, courteous manner.
• Process enrollment verification, graduation verification letters, diploma orders, and official transcript requests via Parchment.com.
• Handle enrollment verification requests from employers and institutions with accuracy and FERPA compliance.
• Grant and modify student tracking, add/drop, and access permissions as authorized.
• Maintain electronic filing and scanning of academic records; monitor legal name changes.
• Support registrar operations including reports, catalog updates, and graduation activities.

Skills

Customer service

Teamwork

Education

High School Diploma, GED, or equivalent

Associate's degree preferred

Tools

MS Office

SharePoint

Student SIS

Job description

Midwestern University is seeking a Registrar Assistant to provide frontline customer service in the Office of the Registrar. You will greet visitors, answer phones, and manage high volumes of emails while assisting with general administrative tasks under the Associate Registrar.

Responsibilities include processing enrollment verifications, transcripts, and diploma orders via Parchment, plus maintaining student records and assisting with graduation activities and catalog updates.