Customer-Focused QA Claims Coordinator

Milliken and Company; LaGrange (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Milliken and Company in LaGrange, GA, is seeking a Live Oak Plant Corporate Quality Assurance Coordinator to investigate, document, and resolve customer claims while delivering exceptional service. The role collaborates with sales, manufacturing, logistics, and service teams to identify root causes and implement corrective actions.

Work hours are Monday–Friday, 8:00 am–5:00 pm. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced

Qualifications

• High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Receive, document, and manage customer claims and inquiries from customers, sales representatives, and internal teams.
• Investigate claim concerns through SAP research, supporting documentation, photos, samples, and customer communications.
• Maintain accurate claim records, activities, attachments, and follow-up actions.
• Communicate professionally with customers, sales representatives, and internal departments regarding claim status and resolution.
• Coordinate claim-related activities including inspections, sample requests, returns, replacement orders, credits, and other resolution activities.
• Determine root cause and appropriate claim path while following established procedures and quality standards.
• Collaborate with cross-functional teams to resolve customer concerns and help prevent repeated issues.
• Support customer satisfaction by providing timely responses and maintaining ownership of assigned claims from receipt through closure.
• Assist with special projects, reporting, training initiatives, and continuous improvement activities as assigned.

Skills

Written communication

Verbal communication

Detail orientation

Organization

Problem solving

Education

High School Diploma

Tools

SAP

Job description

Milliken and Company in LaGrange, GA, is seeking a Live Oak Plant Corporate Quality Assurance Coordinator to investigate, document, and resolve customer claims while delivering exceptional service. The role collaborates with sales, manufacturing, logistics, and service teams to identify root causes and implement corrective actions.

Work hours are Monday–Friday, 8:00 am–5:00 pm. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced