Customer-Focused Project Manager, Fabrication & Delivery

Kawneer; Springdale, Northern (AR, KY); Hybrid; USD 65,000 - 115,000; Full time

Job summary

Kawneer in Springdale, AR is looking for a Project Manager to drive exceptional customer service and seamless project execution. You will coordinate with customers and internal teams to meet timelines and resolve issues, ensuring satisfaction throughout large fabricated or stock-length projects.

Under the Project Management Team Lead, you will manage communications across estimating, drafting, engineering, takeoff and manufacturing, advancing project status from entry to completion while

Responsibilities

• Responsible for managing a backlog of customers in North America regions.
• Timeliness of responses to customers via email and phone is key.
• Oversee order management from estimating to takeoff, coordinating with estimating, drafting, engineering and order entry teams.
• Process LOIs, purchase orders, sales credits, feedback and claims with cross-location transfers.
• Proactively manage orders and notify customers of changes in deadlines; coordinate with plant scheduling.
• Communicate with customers, sales, estimators, drafting/engineering, takeoff, order processing, and manufacturing teams.
• Resolve customer concerns and field issues to maintain satisfaction and trust.
• Track project status from Order Entry through Manufacturing.
• Understand market needs and profitability; identify order opportunities.
• Maintain positive relationships with customers and internal teams; represent Kawneer with professionalism.

Job description

Kawneer in Springdale, AR is looking for a Project Manager to drive exceptional customer service and seamless project execution. You will coordinate with customers and internal teams to meet timelines and resolve issues, ensuring satisfaction throughout large fabricated or stock-length projects.

Under the Project Management Team Lead, you will manage communications across estimating, drafting, engineering, takeoff and manufacturing, advancing project status from entry to completion while