Customer-Focused Parts Solutions Specialist

Yellowhouse Machinery Co.; Sand Springs (OK); Presencial; USD 17.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer-paid health insurance

Employer-paid dental insurance

Employer-paid vision insurance

Employer-paid life insurance

401K

PTO

Descripción de la vacante

Yellowhouse Machinery in Sand Springs, OK is seeking a Parts Representative to sell service parts and accessories while delivering exceptional customer service. The role includes supporting technicians, maintaining showroom displays, and ensuring inventory accuracy. A collaborative team approach is essential.

The position requires basic data entry, familiarity with Microsoft Office, and the ability to lift up to 75 lbs. A background check, drug test, and physical are required.

Formación

• High School diploma or equivalent required.
• Strong customer service skills and ability to connect with customers.
• Experience with basic data entry and computer programs.
• Experience working independently and in a team setting.

Responsabilidades

• Sell service parts, fluids, attachments and accessories.
• Provide exceptional internal and external customer service and promote company policies.
• Create a positive showroom image and maintain displays.
• Maintain inventory integrity and assist with parts ordering and cycle counts.
• Support technicians with required parts and expedites issues with Parts Manager.
• Operate forklift and related equipment safely.
• Complete orders online and in will-call area.
• Carry out other duties as assigned by management.

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Yellowhouse Machinery is currently accepting applications for Parts Representatives at our Sand Springs, OK location. Our applicants must exhibit a strong work ethic and be able to provide supporting references.

Purpose: Selling service parts, fluids, attachments and accessories. In addition, provides exceptional internal and external customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

Reports To: Regional Product Support Manager

Quickly establishes a rapport and relationship with customers.

Promotes and adheres to company policy at all times with emphasis on a team mentality.

Provides a quality customer experience through knowledge, use of systems, and process execution.

Promotes marketing efforts provided by Management.

Provides parts recommendations including alternatives that meet customers’ needs.

Fulfills online orders in a timely manner and places them in will call area.

Supplies Service Technicians with parts as required.

Assists with preparing and maintaining professional showroom image and merchandise displays.

Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Manager

Assists in keeping the Parts Department clean and orderly.

Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to Teamwork and exemplary customer service.

Promotes customer service at all times throughout the organization.

Safely operates a forklift and other related equipment as needed.

Executes other duties as assigned by management.

Employer Paid health, dental, vision, and life insurance, 401K, and PTO.

Requirements

High School diploma or equivalent experience. Ability to connect with customers, maintain professional image, establish rapport.

Understands basic selling processes.

Understands basic inventory control.

Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products.

Experience working both independently and in a team setting.

Physical ability to lift items weighing up to 75 lbs.

Highly developed interpersonal, organizational and communication skills.

Basic parts and machinery knowledge.

Pass a background check, drug test and physical.