Parts Solutions Specialist: Customer Service & Inventory

Yellowhouse Machinery Co.; Amarillo (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

PTO

Job summary

Yellowhouse Machinery is seeking a Parts Representative for our San Angelo, TX area to sell service parts, fluids, attachments and accessories while delivering exceptional customer service. You will identify complete parts solutions for customers and support internal teams to ensure accurate, timely order fulfillment.

The role requires basic selling and inventory skills, teamwork, and the ability to lift up to 75 lbs; you will help maintain showroom displays and assist technicians as needed.

Qualifications

• High School diploma or equivalent; ability to connect with customers
• Understands basic selling processes
• Understands basic inventory control
• Basic data entry and experience using Microsoft-based products
• Experience working independently and in a team setting
• Physical ability to lift items weighing up to 75 lbs
• Highly developed interpersonal, organizational and communication skills
• Basic parts and machinery knowledge
• Pass a background check, drug test and physical

Responsibilities

• Quickly establishes rapport and relationship with customers.
• Promotes and adheres to company policy with emphasis on a team mentality.
• Provides a quality customer experience through knowledge, use of systems, and process execution.
• Promotes marketing efforts provided by Management.
• Provides parts recommendations including alternatives that meet customers’ needs.
• Fulfills online orders in a timely manner and places them in will call area.
• Assists Service Technicians with parts as required.
• Maintains professional showroom image and merchandise displays.
• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; reporting inventory discrepancies to the Parts Manager.
• Keeps the Parts Department clean and orderly.
• Maintains positive relationships with peers, management, and support resources; promotes teamwork and exemplary customer service.
• Promotes customer service at all times throughout the organization.
• Safely operates a forklift and other related equipment as needed.
• Executes other duties as assigned by management.
• Employer paid health, dental, vision, life insurance, 401K, and PTO.

Skills

Customer service

Sales skills

Teamwork

Interpersonal skills

Communication skills

Education

High School diploma or equivalent

Job description

Yellowhouse Machinery is seeking a Parts Representative for our San Angelo, TX area to sell service parts, fluids, attachments and accessories while delivering exceptional customer service. You will identify complete parts solutions for customers and support internal teams to ensure accurate, timely order fulfillment.

The role requires basic selling and inventory skills, teamwork, and the ability to lift up to 75 lbs; you will help maintain showroom displays and assist technicians as needed.