Customer-Focused Optician: Frame & Lens Expert

Elevate Eye Care; Shelbyville (IL); Sur place; USD 23 000 - 26 000; Plein temps

Résumé du poste

Elevate Eyecare in Shelbyville, IL is seeking a skilled Optician to join our patient-focused team. You will provide eyewear consultations, guide frame and lens choices, and coordinate with optometrists to ensure accurate prescriptions.

This full-time, non-exempt role emphasizes customer service, teamwork, and precise frame fitting. You’ll assist with orders, adjustments, and explanations of coatings and enhancements to help patients choose the best eyewear.

Qualifications

• High school diploma or equivalent; optician experience a plus.
• Exceptional interpersonal and communication skills.
• Detail-oriented with excellent organizational abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsabilités

• Provide personalized eyewear consultations, considering patients' style preferences, facial features, and lifestyle.
• Guide patients in selecting frames that complement their needs and preferences.
• Educate patients on lens options, coatings, and enhancements, ensuring informed decisions about eyewear.
• Collaborate with optometrists to align lens recommendations with prescriptions and visual needs.
• Conduct frame adjustments to ensure optimal comfort and fit.
• Perform minor repairs and adjustments, contributing to customer satisfaction and loyalty.
• Assist patients in placing orders for eyewear, including lenses and frames.
• Collaborate with the team to manage inventory, ensuring a well-stocked selection of frames and lenses.
• Provide support for contact lens fittings and instructions, coordinating with optometrists for seamless integration into patient care plans.
• Cultivate a positive and customer-friendly atmosphere, ensuring a high level of satisfaction among patients.
• Address patient concerns with empathy and professionalism, contributing to a positive overall experience.

Connaissances

Interpersonal communication

Customer service

Team collaboration

Attention to detail

Formation

High school diploma

Description du poste

Elevate Eyecare in Shelbyville, IL is seeking a skilled Optician to join our patient-focused team. You will provide eyewear consultations, guide frame and lens choices, and coordinate with optometrists to ensure accurate prescriptions.

This full-time, non-exempt role emphasizes customer service, teamwork, and precise frame fitting. You’ll assist with orders, adjustments, and explanations of coatings and enhancements to help patients choose the best eyewear.