Customer-Focused Operations Scheduler

Black Hills Energy; Webster City (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

Black Hills Energy in Webster City, IA is seeking a Scheduling Support to assist the utility operations team with scheduling, entering customer information, documenting work and providing direct support for the group.

The position requires a High School Diploma and at least 3 years of customer service or scheduling experience, with proficiency in Microsoft Office. A competitive hourly pay range is offered, reflecting job-related knowledge and internal equity.

Qualifications

• Minimum 3 years of customer service, utility industry and/or scheduling experience.
• High School Diploma or equivalent.
• Proficient knowledge of Microsoft Office.

Responsibilities

• Schedule daily work for service and operational employees and/or crews through scheduling tools.
• Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating).
• Support meter issue investigations, processing meter changes and equipment orders.
• Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services.
• Assist in tracking contract deposits and refunds for customer construction.
• Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
• Assist with arranging meetings, updating schedules for emergency plans, ordering office supplies and provide support to Supervisor for building maintenance.
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
• Work with customers on a daily basis to help resolve their service issues.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Black Hills Energy in Webster City, IA is seeking a Scheduling Support to assist the utility operations team with scheduling, entering customer information, documenting work and providing direct support for the group.

The position requires a High School Diploma and at least 3 years of customer service or scheduling experience, with proficiency in Microsoft Office. A competitive hourly pay range is offered, reflecting job-related knowledge and internal equity.