Service Operations & Scheduling Specialist

Black Hills Energy; Webster City (IA); On-site; USD 67,022,000 - 100,977,000; Full time

Benefits offered by this job

Annual bonuses

401(k) match

Tuition reimbursement

Paid time off

Life insurance

Disability benefits

Medical, dental, vision insurance

Employee assistance program

Job summary

Black Hills Energy in Webster City, IA is seeking an Operations Support Associate to help schedule daily work, enter customer information, document tasks and support the team.

The role requires a high school diploma and at least 3 years in customer service or scheduling within utilities; you will work with customers to resolve service issues and coordinate with field crews. The position offers pay between $23.39 and $35.24 per hour and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years of customer service, utility industry and/or scheduling experience.

Responsibilities

• Schedule daily work for service and operational employees and/or crews using scheduling tools.
• Submit requests to various agencies for facility locating.
• Support meter issue investigations, processing meter changes and equipment orders.
• Assist with expense reporting, processing invoices and invoicing technical services.
• Assist in tracking contract deposits and refunds for customer construction.
• Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
• Assist with arranging meetings, updating schedules for emergency plans, ordering office supplies and provide support to Supervisor for building maintenance.
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
• Work with customers on a daily basis to help resolve their service issues.

Skills

Customer service

Scheduling

Microsoft Office

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Black Hills Energy in Webster City, IA is seeking an Operations Support Associate to help schedule daily work, enter customer information, document tasks and support the team.

The role requires a high school diploma and at least 3 years in customer service or scheduling within utilities; you will work with customers to resolve service issues and coordinate with field crews. The position offers pay between $23.39 and $35.24 per hour and a comprehensive benefits package.