Office Administrator

MP Systems; Enfield (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

10+ holidays

401(k) retirement plan

Tuition reimbursement

Life insurance

Employee events

Job summary

MP Systems is seeking an Office Administrator to support customer service and order processing. You will liaise with multiple teams, process orders in ERP, and provide customers with order confirmations, tracking, and invoices. The role offers growth in a high-demand manufacturing environment.

The ideal candidate brings strong communication, attention to detail, and the ability to multitask in a dynamic team setting, with a focus on professional, responsive service.

Qualifications

• High school diploma or GED required.
• Proficient with Microsoft Office.
• Ability to multitask and stay organized.
• Customer service experience preferred.
• Strong problem solving and attention to detail.
• Good communication and teamwork skills.
• Ability to follow standard operating procedures.
• Basic math skills for order processing.

Responsibilities

• Respond to customer queries by phone and email; take appropriate actions to resolve issues.
• Troubleshoot customer inquiries and coordinate with engineering as needed.
• Track technical inquiries/issues in the service database with the team.
• Process orders using ERP systems and provide order documentation.
• Share shipment details, ship dates, tracking, and invoices with customers.
• Coordinate with shipping to track or adjust shipments.
• Perform miscellaneous administrative tasks and ensure policy adherence.

Skills

Customer service

Multitasking

Problem solving

Attention to detail

Organizational skills

Collaborative communication

SOP adherence

Basic math

Education

High school diploma or GED

Job description

Join a USA Today Top Workplace!

MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry.

Summary of Responsibility:

Reporting to the Operations Manager, the Office Administrator will work closely with various team members to help provide the best customer service to our customers. The Office Admin works collaboratively with all departments to ensure every customer receives professional, responsive and personalized attention. This position provides an opportunity in a high growth business in manufacturing with potential for advancement. We are looking for a motivated individual with the ability to successfully operate in a team setting.

What You Will Contribute:

• Responding to customer queries in a timely and accurate manner via phone and email and ensuring appropriate actions are taken to resolve any problems or concerns.
• Ability to troubleshoot customer inquiries
• Work with engineering team to track technical inquiries/issues in our service database.
• Process orders using our ERP systems
• Provide customers with documentation pertaining to their order including sending an order acknowledgement with ship date, shipment tracking, and an invoice.
• Work with our shipping department to track, expedite or delay shipments.
• Perform miscellaneous organizational and administrative tasks as required
• Adherence to all company policies, procedures, and business ethics codes

Other Functions:

• Perform related duties as required

Qualifications & Competencies:

• High school diploma or GED required
• Understanding of Microsoft Office
• Ability to multitask
• Customer service experience
• Problem solving skills
• Demonstrates attention to detail
• Strong organization skills
• Collaborative communicator, building strong relationships and fostering teamwork
• Understanding and capable of following company standard operating procedures
• Basic math skills

What’s in it for You:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and Physical Requirements:

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition ID:1771C, Enfield CT