Order Management Specialist

Marquee Staffing; Lake Forest (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Marquee Staffing is seeking an Order Management Specialist to support daily office and customer service operations, including order processing, invoicing, scheduling, and maintaining customer records.

The role involves handling phone and email inquiries, coordinating with warehouse and production teams, and preparing regular sales reports. Strong organization and communication are essential for success in a fast-paced environment.

Qualifications

• 2-3 years of related administrative, customer service, or office experience.
• College degree preferred but not required.
• Strong organizational and attention-to-detail skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to remain professional, calm, and organized during busy periods.
• Ability to read, write, speak, and understand English.

Responsibilities

• Answer and direct phone calls and respond to customer inquiries.
• Review customer purchase orders, open order reports, and online customer portals for accuracy.
• Enter and confirm customer orders and communicate special requirements to warehouse and production teams.
• Create invoices and process credit card payments.
• Maintain customer records, contact lists, parts lists, routing guides, and related documentation.
• Update master and daily production/shipping schedules.
• Process online orders from inventory review through packing, invoicing, and customer updates.
• Assist with returns following management approval.
• Prepare daily, weekly, monthly, quarterly, and annual sales reports.
• Assist with customer setup, new part checklists, process improvements, and other projects.
• Support year-end activities and annual inventory counts.
• Perform filing, scanning, and general office duties.
• Perform other duties as assigned.
• Frequent use of computers and phones throughout the workday.

Skills

Organization

Attention to detail

Communication skills

Multitasking

Teamwork

Education

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Google Drive

Docs & Sheets

HubSpot

Sage

SAP

SharePoint

Adobe

Squarespace

Job description

Job Summary We are seeking a friendly, organized, and detail-oriented Order Management Specialist to support daily office and customer service operations. This position will handle phone and email communication, order processing, invoicing, scheduling, customer records, and general administrative tasks while working closely with customers and internal teams.

Key Responsibilities

• Answer and direct phone calls and respond to customer inquiries.
• Review customer purchase orders, open order reports, and online customer portals for accuracy.
• Enter and confirm customer orders and communicate special requirements to warehouse and production teams.
• Create invoices and process credit card payments.
• Maintain customer records, contact lists, parts lists, routing guides, and related documentation.
• Update master and daily production/shipping schedules.
• Process online orders from inventory review through packing, invoicing, and customer updates.
• Assist with returns following management approval.
• Prepare daily, weekly, monthly, quarterly, and annual sales reports.
• Assist with customer setup, new part checklists, process improvements, and other projects.
• Support year-end activities and annual inventory counts.
• Perform filing, scanning, and general office duties.
• Perform other duties as assigned.
• Frequent use of computers and phones throughout the workday.

Qualifications

• 2-3 years of related administrative, customer service, or office experience.
• College degree preferred but not required.
• Strong organizational and attention-to-detail skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to remain professional, calm, and organized during busy periods.
• Ability to read, write, speak, and understand English.

Computer Skills

Required: Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Google Drive, Docs, and Sheets

Preferred: HubSpot Sage SAP SharePoint Adobe Squarespace