Customer-Focused Logistics Dispatcher

Syfan Logistics; Gainesville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Syfan Logistics in Gainesville, GA is seeking a Logistics Coordinator to support the operations team by communicating with carriers and customers to ensure on-time service for all shipments. The role emphasizes customer service excellence and proficiency with our TMS to manage loads.

You will track movements, update stakeholders, and help resolve issues quickly. A high school diploma or GED is required, with a Bachelor's degree preferred; the position is open to individuals who can adapt in a

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Experience in dispatch or logistics is desirable.
• Ability to learn and use logistics software and standard office tools.

Responsibilities

• Dispatch carriers by phone and computer in an efficient, professional manner.
• Manage load information including pickup and delivery times in the system.
• Track driver movements and communicate status to shippers and receivers.
• Update sales reps and customers on delays or issues to ensure on-time delivery.
• Document communications in the TMS and identify load issues for swift resolution.

Skills

Customer service

Interpersonal skills

Computer literacy

Time management

Critical thinking

Problem-solving

Education

Bachelor's degree

High school diploma or GED

Tools

Transportation Management System (TMS)

Job description

Syfan Logistics in Gainesville, GA is seeking a Logistics Coordinator to support the operations team by communicating with carriers and customers to ensure on-time service for all shipments. The role emphasizes customer service excellence and proficiency with our TMS to manage loads.

You will track movements, update stakeholders, and help resolve issues quickly. A high school diploma or GED is required, with a Bachelor's degree preferred; the position is open to individuals who can adapt in a