Customer-Focused Loan Servicing Specialist

TruNorth Bank; Holbrook (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

TruNorth Bank in Holbrook, MA is seeking a meticulous Loan Servicing Specialist to deliver exceptional service to customers and internal staff. You will handle loan disbursements, payments, payoffs, and related funding tasks with accuracy and compliance.

Responsibilities include reviewing boarded loans, processing documents, coordinating with title/escrow, responding to inquiries by phone or email, and maintaining security and privacy of information while supporting continuous improvement in

Qualifications

• Thorough knowledge of bank operations.
• Strong problem-solving skills and attention to detail.
• Ability to use related computer applications and business machines.
• Knowledge of banking laws, policies, procedures, and mortgage documents.

Responsibilities

• Provide outstanding service to customers and internal staff.
• Process monetary transactions including new loan disbursement and related funding transactions, loan payments, advances, paydowns and payoffs.
• Review assigned newly boarded loans timely.
• Complete discharged and releases timely.
• Monitor receipt of closed loan trailing documents and collateral documents.
• Answer Servicing Department calls.
• Prepare loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Respond to customer inquiries by phone or email.
• Process incoming and outgoing wires.
• Assist in Insurance Tracking for all HFG Banks including Flood Validation packages and related research.
• Maintain security and privacy in all interactions.
• Exhibit professionalism, empathy, and courtesy in all interactions.
• Monitor workload and prioritize projects to ensure timely completion.
• Promote continuous improvement in end-to-end workflows and automate processes where possible.

Skills

Well organized

Attention to detail

Problem-solving

Team coordination

Computer proficiency

Education

High School Diploma or equivalent

Job description

TruNorth Bank in Holbrook, MA is seeking a meticulous Loan Servicing Specialist to deliver exceptional service to customers and internal staff. You will handle loan disbursements, payments, payoffs, and related funding tasks with accuracy and compliance.

Responsibilities include reviewing boarded loans, processing documents, coordinating with title/escrow, responding to inquiries by phone or email, and maintaining security and privacy of information while supporting continuous improvement in