Customer-Focused Loan Sales Advisor

Jobtome; Isle of Palms (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health and wellbeing options (medical,

401(k) matching (up to 4%)

Employee Stock Purchase Plan (10% off)

Tuition reimbursement

Paid time off (15 days/yr)

Paid sick leave (prorated)

Paid holidays (11)

Paid volunteer time (3 days/yr)

Job summary

OneMain requires a Loan Sales Specialist who can listen to customers, present financing options, and navigate the loan process with empathy and efficiency. You will support branch goals and engage customers through multiple channels, including in-person, phone, and online chat.

The role emphasizes building connections, achieving personal and team targets, and advancing professional development within a supportive environment. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Preferred: Bilingual - Spanish.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement and a goal‑oriented attitude, driving personal and team success.
• Clearly educate and inform customers on optional insurance products, ensuring understanding of loans, terms and options.

Skills

Sales

Collections

Customer Service

Education

High School Diploma or GED

Job description

OneMain requires a Loan Sales Specialist who can listen to customers, present financing options, and navigate the loan process with empathy and efficiency. You will support branch goals and engage customers through multiple channels, including in-person, phone, and online chat.

The role emphasizes building connections, achieving personal and team targets, and advancing professional development within a supportive environment. Bilingual Spanish is a plus.