Customer-Focused Loan Car Specialist

Socket.dev; Grapevine (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Asbury Automotive Group is seeking a proactive Loan Car Coordinator to ensure an exceptional client experience while managing the loan car fleet and coordinating with Service Advisors and management. The role supports client satisfaction and accurate reporting on loan car status.

You will collaborate with multiple teams to locate, verify, and deliver loaner vehicles, manage data records, and communicate updates. This position offers weekly pay and full dealership benefits.

Responsibilities

• Locates loan cars for clients
• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM
• Provides Client Care Center with availability list and ASM’s Updates client data base as needed
• Contacts vendors, e.g. Enterprise and AutoRent when short of cars to loan
• Checks-in returned cars, inspects for damage, secures mileage and closes agreement Arranges for repairs of damaged or malfunctioning cars
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
• Faxes TXDL #s and insurance information to outside vendors
• Ensures that cars are clean and operable before delivery to client
• Knows and understands the Client Concern Resolution CCR process, and utilize the program to achieve client satisfaction
• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member’s eligible!)
• Insurance / Retirement: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Additional advantages: Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Job description

Asbury Automotive Group is seeking a proactive Loan Car Coordinator to ensure an exceptional client experience while managing the loan car fleet and coordinating with Service Advisors and management. The role supports client satisfaction and accurate reporting on loan car status.

You will collaborate with multiple teams to locate, verify, and deliver loaner vehicles, manage data records, and communicate updates. This position offers weekly pay and full dealership benefits.