Loan Car Coordinator - Park Place Lexus Grapevine

Socket.dev; Grapevine (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Asbury Automotive Group is seeking a proactive Loan Car Coordinator to ensure an exceptional client experience while managing the loan car fleet and coordinating with Service Advisors and management. The role supports client satisfaction and accurate reporting on loan car status.

You will collaborate with multiple teams to locate, verify, and deliver loaner vehicles, manage data records, and communicate updates. This position offers weekly pay and full dealership benefits.

Responsibilities

• Locates loan cars for clients
• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM
• Provides Client Care Center with availability list and ASM’s Updates client data base as needed
• Contacts vendors, e.g. Enterprise and AutoRent when short of cars to loan
• Checks-in returned cars, inspects for damage, secures mileage and closes agreement Arranges for repairs of damaged or malfunctioning cars
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
• Faxes TXDL #s and insurance information to outside vendors
• Ensures that cars are clean and operable before delivery to client
• Knows and understands the Client Concern Resolution CCR process, and utilize the program to achieve client satisfaction
• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member’s eligible!)
• Insurance / Retirement: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Additional advantages: Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Job description

About Asbury

Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming theMost Guest Centric Automotive Retailer.At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Loan Car Coordinator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and guests every day. We are looking for a strong, energetic, people-focused Loan Car Coordinator who will help us redefine the service experience.

Does this sound like you? Apply now!

PURPOSE OF POSITION

The primary goal of the Loan Car Assistant is to ensure an extraordinary client experience while creating client advocates. The Loan Car Assistant will help loan car clients, manage loan car fleet and work with Service Advisors and Manager to accurately report on loan car status.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Locates loan cars for clients

• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM
• Provides Client Care Center with availability list and ASM’s Updates client data base as needed
• Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan
• Checks-in returned cars, inspects for damage, secures mileage and closes agreement Arranges
• for repairs of damaged or malfunctioning cars
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
• Faxes TXDL #s and insurance information to outside vendors
• Ensures that cars are clean and operable before delivery to client
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.