Client Success Specialist for Auto Finance

Asbury Automotive Group; Draper (UT); On-site; USD 35,000 - 52,000; Full time

Job summary

Asbury seeks an Account Representative for Total Care Auto to protect company interests and provide courteous, accurate assistance to customers. The role emphasizes efficient issue resolution and collaboration with the Account Department Manager.

The candidate must manage inbound calls, assist dealerships, and gather data for contract transfers while supporting senior staff and daily operations.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Detailed oriented.
• Ability to use office equipment and computers.
• Rely on experience and judgement to plan and accomplish goals.
• A certain degree of creativity and latitude is required.
• Effective time management and ability to multi-task.
• 5 years of experience in the field or in related areas.

Responsibilities

• Answer inbound calls quickly and efficiently.
• Answer and assist customers in a friendly and courteous manner.
• Communicate with appropriate personnel regarding any customer issue to ensure customer satisfaction.
• Send Supplies to dealerships as requested.
• Gathers information to aid customers in transferring their contract to a new owner.
• Provide 3rd party quotes to dealerships as requested.
• Process inbound mail.
• Assists Senior Account Representatives.
• Performs other tasks assigned by supervisor.

Skills

Communication skills

Reading comprehension

Detail oriented

Time management

Multi-tasking

Experience & judgement

Creativity

Office equipment use

Experience in field

Education

High school diploma or equivalent

Job description

Account representative-

Primary Responsibilities:

The Account Representative for Total Care Auto is expected to:

• Protect the legal, financial and moral well-being of the company
• Provide professional, courteous, accurate, efficient, and effective assistance to every customer.
• Seek ways to improve business operations efficiency and customer service.

Reports to:Account Department Manager

Primary Duties:

• Answer inbound calls quickly and efficiently
• Answer and assist customers in a friendly and courteous manner
• Communicate with appropriate personnel regarding any customer issue to ensure customer satisfaction
• Send Supplies to dealerships as requested
• Gathers information to aid customers in transferring their contract to a new owner
• Provide 3^rd party quotes to dealerships as requested
• Process inbound mail
• Assists Senior Account Representatives
• Performs other tasks assigned by supervisor

Job Qualifications:

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Excellent communication skills
• Detailed oriented
• Ability to use office equipment and computers
• Rely on experience and judgement to plan and accomplish goals
• A certain degree of creativity and latitude is required
• Effective time management and ability to multi-task
• 5 years of experience in the field or in related areas

Physical Requirements:

• Work performed in a company onsite setting.
• Regularly required to sit, stand bend, reach, and move about facilities.
• Perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

• Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
• Customer Service—the individual understands his/her role in providing service.
• Oral Communication—the individual clearly identifies and expresses issues in positive or negative situations.
• Planning/Organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Quality—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and Security—the individual observes safety and security procedures and uses equipment and materials properly.

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