Customer-Focused IT Support Technician

Patriot Talent Solutions

Knoxville (TN)

Hybrid

USD 52,000 - 62,000

Full time

14 days+

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Job summary

Patriot Talent Solutions is recruiting a Support Technician for a client in Oak Ridge, Tennessee. This direct-hire role blends onsite work, customer-site visits, and remote support, perfect for someone who enjoys hands-on IT tasks and strong customer interaction.

You will troubleshoot Windows, assist with deployments, and support basic networking while communicating professionally. Local travel, independent work, and collaboration with a team are required to deliver exceptional service.

Qualifications

Experience troubleshooting Windows operating systems.
Basic networking knowledge and troubleshooting ability.
Strong customer service and interpersonal skills.
Ability to think critically and work through technical problems systematically.
Valid driver's license with the ability to travel locally as needed.
Ability to work independently and collaboratively within a team environment.

Responsibilities

Provide technical support for end users via on-site, remote, and ticket-based channels.
Travel to customer locations to diagnose, troubleshoot, and resolve issues.
Assist with workstation deployments, hardware setup, and installations.
Support basic infrastructure projects, including network cabling and equipment setup.
Document troubleshooting steps, resolutions, and customer interactions.
Deliver outstanding customer service while maintaining professionalism and clear communication.