Customer-Focused Inventory & Service Support II

Altec Industries, Inc; Saint Joseph (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

Altec Industries, Inc. is seeking an Inventory Service Support professional to assist in Administrative, Inventory, Parts, and Estimating functions. You will respond to customer inquiries, resolve issues, and provide updates to Team Lead to improve customer satisfaction across service locations.

The role requires strong computer skills, attention to detail, and the ability to multitask in a fast-paced environment. Travel up to 25% may be required, with preference for St. Joseph, MO.

Qualifications

• High School Diploma or GED required.
• 3 years of experience in industry related field or Bachelor’s with 1 year preferred.
• Strong computer skills in Word and Excel.
• Altec Service experience preferred.
• Must have demonstrated experience of providing high volume levels of customer support.
• Strong attention to detail and problem solving.

Responsibilities

• Prepare, reconcile, and finalize inventory documentation and transactions.
• Conduct inventory research using Oracle Material Transactions to verify activity.
• Provide inventory support to Mobile and Centralized Shops by responding to inquiries.
• Investigate Service Requests to identify root causes and support resolution.
• Deliver daily operational support with multitasking and timely responses.
• Maintain accurate inventory records and meet deadlines.
• Collaborate with cross-functional teams to maintain accuracy.

Skills

Customer service

Inventory control

Excel

Problem solving

Attention to detail

Team player

Multitasking

Communication skills

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Altec Industries, Inc. is seeking an Inventory Service Support professional to assist in Administrative, Inventory, Parts, and Estimating functions. You will respond to customer inquiries, resolve issues, and provide updates to Team Lead to improve customer satisfaction across service locations.

The role requires strong computer skills, attention to detail, and the ability to multitask in a fast-paced environment. Travel up to 25% may be required, with preference for St. Joseph, MO.