Customer-Focused Inside Sales & Order Support

PSS Industrial Group; Georgia; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

PPO/HDHP health plan

Health Savings Account

Dental & Vision insurance

Company-paid life & AD&D

Voluntary life & AD&D

Short-/Long-term disability

Flexible Spending Accounts

401(k) with company match

Generous PTO

Job summary

PSS Cross Country Infrastructure Solutions is seeking an experienced inside sales and order-management professional in Georgia. You will quote bills of materials, convert quotes to orders, and manage fulfillment from quote to delivery.

Ideal candidates bring customer-facing experience, ERP proficiency, and strong communication. The role emphasizes accuracy, responsiveness, and collaboration across sales, operations, and vendors.

Qualifications

• Experience in inside sales, customer service, sales support, order management, or another customer-facing role preferred.
• Experience working directly with customers and/or partnering with outside sales is preferred.
• Industry experience in industrial distribution, construction supply, electrical distribution, MRO, equipment rental, plumbing, PVF, or a related field is beneficial but not required.
• Early-career and recent college graduates with strong communication skills, learning agility, and customer focus are encouraged to apply.
• Strong written and verbal communication skills, with the judgment to provide clear, timely updates.
• Proficiency in Microsoft Office, particularly Excel; experience with an ERP or order management system is preferred.
• Strong attention to detail and accuracy in quoting, data entry, order processing, and follow-up.
• Ability to prioritize multiple requests, meet deadlines, and remain responsive in a fast-paced environment.

Responsibilities

• Prepare accurate, competitive quotes for bills of material and customer requests within established response timelines.
• Convert approved quotes into sales orders in the ERP system and monitor each order through shipment and delivery.
• Source products and materials from approved vendors to meet customer specifications, pricing expectations, and required delivery dates.
• Communicate proactively with customers, vendors, outside sales representatives, peers, and operational teams.
• Partner with outside sales to develop new customer relationships, expand product offerings, and strengthen existing accounts.
• Maintain pricing, quote, order, customer, and vendor records in the ERP system and Microsoft Excel.
• Track open quotes and orders, identify risks or delays, and coordinate timely solutions to protect the customer experience.
• Balance revenue growth, gross margin, service expectations, and operational requirements when developing customer solutions.
• Build working knowledge of data center construction requirements, applicable products, vendors, and market conditions.
• Support operational excellence and regional performance goals, including incentive program objectives.
• Perform other related duties as assigned to support customers and business needs.

Skills

Inside sales

Customer service

Order management

Excel

ERP system

Attention to detail

Communication skills

Tools

Excel

ERP software

Job description

PSS Cross Country Infrastructure Solutions is seeking an experienced inside sales and order-management professional in Georgia. You will quote bills of materials, convert quotes to orders, and manage fulfillment from quote to delivery.

Ideal candidates bring customer-facing experience, ERP proficiency, and strong communication. The role emphasizes accuracy, responsiveness, and collaboration across sales, operations, and vendors.