Customer-Focused HR & Payroll Product Analyst

Search Services; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Search Services, a Houston-based software company, seeks a Business/Product Analyst to connect customer needs with software development. You will translate workflows in HR, payroll, and benefits systems into actionable requirements, contribute to product discovery, and help prioritize features for scalable solutions.

You will collaborate with customers and internal teams to understand processes, articulate specifications, and drive continuous product improvement with a strong focus on user

Qualifications

• Strong analytical and problem-solving skills
• Ability to understand complex systems and workflows
• Experience working directly with customers or end users
• Excellent communication skills with the ability to translate between business and technical teams
• Ability to clearly define solutions without requiring deep technical expertise
• Strong ability to articulate detailed specifications

Responsibilities

• Translate business needs into clear, well-structured requirements that guide development
• Define feature functionality from both user experience and product capability perspective
• Evaluate and balance customer requests with system capabilities and long-term product strategy
• Partner with customers and internal stakeholders to understand business processes, challenges, and objectives
• Analyze user interactions to identify inefficiencies, friction points, and opportunities for improvement
• Ask insightful, probing questions to uncover root causes and edge cases beyond initial requests
• Develop functional designs that connect product vision with scalable technical solutions
• Document workflows, edge cases, and expected system behaviors with clarity and precision
• Create wireframes, mockups, and process diagrams to support solution design
• Collaborate closely with development teams to ensure requirements are complete, accurate, and actionable
• Break down complex features into manageable user stories or work items
• Provide ongoing clarification and support to developers throughout the development lifecycle
• Validate that delivered solutions meet intended functionality and deliver a strong user experience
• Work with QA to establish clear acceptance criteria and comprehensive test scenarios
• Gather user and stakeholder feedback to continuously refine and improve solutions

Job description

Search Services, a Houston-based software company, seeks a Business/Product Analyst to connect customer needs with software development. You will translate workflows in HR, payroll, and benefits systems into actionable requirements, contribute to product discovery, and help prioritize features for scalable solutions.

You will collaborate with customers and internal teams to understand processes, articulate specifications, and drive continuous product improvement with a strong focus on user