Customer-Focused Food Service Team Member

Pollo Tropical; Orlando (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Pollo Tropical is seeking team members to help prepare and serve food and maintain a clean, inviting dining area. Responsibilities include greeting customers, taking orders, assisting kitchen operations, and ensuring accurate payments.

The role emphasizes teamwork, safety, and friendly service; you will use POS systems and digital devices like iPads and laptops, and comply with food safety standards in a fast-paced environment.

Qualifications

• Must be at least 16 years of age.
• Must be able to speak English in positions requiring immediate customer contact.
• Must be able to learn POS Cash Register, Kitchen Screens, Recipes.
• Must be able to navigate and use technology such as iPads, laptops, and other digital tools.

Responsibilities

• Greet and thank customers.
• Place customer food and beverage orders through verbal communication and/or automated systems.
• Relay customer food and beverage orders from service counter to kitchen operations.
• Cook, prepare, package and pour food and beverages using kitchen equipment while following food safety procedures.
• Stock kitchen and customer service operations with necessary materials.
• Fill food and beverage orders as part of kitchen and customer service operations.
• Collect customer payments and return correct change using the cash register.
• Unload deliveries to the restaurant.
• Clean the interior and exterior of the restaurant, including floors, tables, countertops and equipment.
• Observe alcoholic beverage laws when applicable.
• Maintain safe public access to the restaurant.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Adaptability

English language

Tools

POS Cash Register

iPads

Laptops

Kitchen Screens

Job description

Pollo Tropical is seeking team members to help prepare and serve food and maintain a clean, inviting dining area. Responsibilities include greeting customers, taking orders, assisting kitchen operations, and ensuring accurate payments.

The role emphasizes teamwork, safety, and friendly service; you will use POS systems and digital devices like iPads and laptops, and comply with food safety standards in a fast-paced environment.