Food Service Team Member - Guest Experience

Pollo Tropical; Griffin (IN); On-site; USD 16,531 - 20,664; Full time

Job summary

Pollo Tropical is seeking a team member to help with customer service, food preparation, and maintaining a clean dining environment. You will greet customers, take orders, prepare and package foods, and ensure accurate cash handling while following safety and sanitation procedures.

This role requires ability to multi-task in a fast-paced setting, communicate clearly, stand for long periods, and lift up to 50 pounds.

Qualifications

• Must be able to speak English in positions requiring immediate customer contact.
• Ability to follow food safety and sanitation procedures.
• Ability to communicate with customers and coworkers.

Responsibilities

• Greet and thank customers.
• Place customer food and beverage orders through verbal communication and/or automated systems.
• Relay customer food and beverage orders from service counter to kitchen operations.
• Cook, prepare, package and pour food and beverages using kitchen equipment and proper safety procedures.
• Stock kitchen and service areas with necessary food, beverage, packaging and service materials.
• Stock salsa bars with appropriate levels of sauces, condiments, paper and utensils.
• Fill food and beverage orders of customers as part of the coordinated kitchen and customer service operations.
• Collect customer payments and return proper change to customers through use of cash register.
• Unload deliveries of food, beverage, packaging and serving materials to restaurant.
• Clean the interior and exterior of the entire restaurant premises; sweep, mop, scrub, rinse and polish surfaces.
• Observe/follow alcoholic beverage laws, when applicable.
• Maintain safe public access to the restaurant.
• Perform all other duties as assigned by management.

Job description

Pollo Tropical is seeking a team member to help with customer service, food preparation, and maintaining a clean dining environment. You will greet customers, take orders, prepare and package foods, and ensure accurate cash handling while following safety and sanitation procedures.

This role requires ability to multi-task in a fast-paced setting, communicate clearly, stand for long periods, and lift up to 50 pounds.