Customer-Focused Banking Associate: Transactions & Accounts

First Mid-Illinois Bancshares, Inc.; Clayton (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) with company match

Employee Stock Purchase Plan

Generous PTO and holidays

Paid parental leave

Job summary

First Mid Bancshares, Inc. in Clayton, MO is seeking a customer-focused associate to provide banking services and handle daily transactions. The role emphasizes accurate processing, welcoming service, and adherence to bank standards.

The position requires at least 1 year in customer service and cash handling, with training completing to perform basic account openings. This role may involve additional branch duties and community engagements.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including deposits, withdrawals, payments, check cashing, cashier’s checks, and other transactions as requested.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.

Skills

Customer service

Cash handling

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bancshares, Inc. in Clayton, MO is seeking a customer-focused associate to provide banking services and handle daily transactions. The role emphasizes accurate processing, welcoming service, and adherence to bank standards.

The position requires at least 1 year in customer service and cash handling, with training completing to perform basic account openings. This role may involve additional branch duties and community engagements.