Customer Experience Teller - Drive Financial Wellness

Northwest Bank; Jamestown (NY); On-site; USD 21,000 - 23,000; Full time

Job summary

Northwest Bank in Jamestown, NY, is seeking a teller to join our branch team. You will greet customers, process transactions, and identify referral opportunities whileupholding security and policy standards.

The role requires high school diploma or equivalent, cash handling and customer service experience, with evening hours and weekends as needed. Salary ranges from $15.50 to $17.05 per hour, based on experience.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service and cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Achieve financial wellness goals by identifying referral opportunities and supporting sales.
• Assist customers with questions and resolve issues, guiding to the right bank product.
• Balance teller drawer daily and participate in opening/closing tasks.
• Deliver exceptional customer experience in person, by phone, and via email.

Skills

Customer service

Cash handling

Banking experience

Retail experience

Teamwork

Communication skills

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Jamestown, NY, is seeking a teller to join our branch team. You will greet customers, process transactions, and identify referral opportunities whileupholding security and policy standards.

The role requires high school diploma or equivalent, cash handling and customer service experience, with evening hours and weekends as needed. Salary ranges from $15.50 to $17.05 per hour, based on experience.