Customer-Focused Automotive Service Advisor | 60k-100k+

Joseph Subaru; Lexington (KY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

60k–100k+ annual earning potential

Medical, Dental & Vision Insurance

401(k) with company match

Paid Vacation & Paid Holidays

Employee discounts on vehicles,service

Paid training and ongoing professional

Development opportunities

Supportive leadership and team culture

Job summary

Joseph Subaru is seeking an experienced Automotive Service Advisor to join our Florence, KY service team. We value customer-focused professionals who can greet customers, document issues, and guide repairs with clear explanations.

Training is provided to the right candidate, with a signing bonus possibly offered based on experience. As a leading Subaru dealership in the region, we emphasize exceptional ownership experiences, teamwork, and growth through ongoing professional development in a busy

Qualifications

• Previous Service Advisor or automotive service writer experience preferred.
• Experience in automotive dealership is a plus.
• Strong customer service and communication skills.
• Ability to explain technical information clearly to customers.

Responsibilities

• Greet customers promptly and provide an exceptional service experience from check-in through vehicle delivery.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend maintenance and repair services based on manufacturer guidelines and technician inspections.
• Prepare estimates and explain recommended repairs in a clear, professional manner.
• Schedule service appointments and manage repair timelines.
• Communicate repair updates and vehicle status throughout the service process.
• Coordinate with technicians to ensure efficient workflow and timely repairs.
• Review completed repairs with customers and answer any questions.

Skills

Customer service

Communication

Relationship-building

Organizational skills

Time management

CRM proficiency

Positive attitude

Team player

Tools

CRM software

Dealership software

Job description

Joseph Subaru is seeking an experienced Automotive Service Advisor to join our Florence, KY service team. We value customer-focused professionals who can greet customers, document issues, and guide repairs with clear explanations.

Training is provided to the right candidate, with a signing bonus possibly offered based on experience. As a leading Subaru dealership in the region, we emphasize exceptional ownership experiences, teamwork, and growth through ongoing professional development in a busy